Refund policy
At Chaka we care deeply about our customers’ satisfaction and safety. Because Chaka is a food item we do not accept returns even if they are unopened. Returned items cannot be resold, so we do not provide return labels or ask customers to send products back.
If you are not completely happy with your order within 15 days of receiving the product, we are happy to offer a refund or exchange. There is no need to return the item.
We aim to make your experience with Chaka as easy and positive as possible.
What if my cacao arrived melted?
While we do our best to get your cacao discs to your intact, they can melt if they are in direct sunlight or temperatures over 80F for too long, like in a hot mailbox or during a hot day. While we do know this can be disappointing when you've been waiting for your cacao discs, the good news is that your cacao is still good to use!
Chaka choose to sell our cacao is disc form for ease of measurement. But most ceremonial cacao is actually sold in big blocks, so you are just experiencing how most people make ceremonial cacao. As a block or a disc, the cacao retains all of its medicinal properties (this is why it works well in a hot cacao beverage :)) So, how do you make it?
First, put the cacao in a cool spot so it can resolidify. Simply estimate a serving size based on whether you have a 1 LB or 1/2 LB bag. There are roughly 30 servings in a 1 LB bag and 15 servings in a 1/2 LB bag. Use a knife to chop up the block of cacao. Once you have a serving size, you can use a sharp knife to chop the cacao up into small pieces. This will help it melt smoothly into your heated liquid. Make your cacao! Enjoy! While it's a little more effort up front, you're still enjoying a high quality beverage of ceremonial cacao that tastes delicious.